The verification process takes approximately 2 – 3 working days. The time frame may vary depending on the influx of users. However you will be notified once your account is verified.
Yes, all our users are subjected to account verification before you can start trading for the time being; any changes to this will be updated via email.
If you are living in a rental unit ; Please submit your rental agreement if it is dated no longer than 60 days. However if it is passed 60 days please contact [email protected] for further assistance.
Before our users starts trading. We advise that our users optimise their security settings to further protect your funds.
Our users can do this by:
Deposits are only enabled once our users account is verified. To deposit fiat or crypto navigate to the account tab and select Deposits.
Once on the page select the currency that you wish to deposit :
For MYR : Our users must select the bank that they would like deposit the funds to before proceeding to payment. MYR may take several hours upon reflecting in our users Dranite wallet.
For Crypto : Choose the correct cryptocurrency that you wish to deposit and generate an address in the wallet you wish to send the cryptocurrency to and input that address as the receiving address
Once you wish to withdraw your funds to your own bank account or wallet. You can go to our withdrawal page located under the accounts tab located at the top right corner of the page.
For MYR: Select MYR on our withdrawal page and fill in your banking details. Select the bank you want to withdraw it to under beneficiary. After putting in your correct withdrawal information click summit to begin the withdrawal process. The minimum withdrawal is set at MYR20 while the withdrawal fee is set at MYR1.
The withdrawal process will typically takes about 1 – 7 working days to process depending on user traffic.
We currently do not offer expedited withdrawal services.
For Crypto : Navigate to the withdrawal page under Accounts. There select the cryptocurrency that you want to withdraw and fill in the required information :
Once the funds that you deposited earlier has reflected in your exchange wallet. You can now trade.
Based on the example (btc/ltc) clicking Buy would result in exchanging your BTC for LTC and clicking Sell would result in exchanging your LTC for BTC.